FAQs

1. How much is shipping?

   • UNITED STATES: Enjoy free standard shipping on U.S. orders over $50. Check out expedited shipping options during checkout.
   • CANADA: Get free standard shipping on orders over $200 USD. Explore expedited shipping choices at checkout.
   • INTERNATIONAL: Shipping costs vary based on your destination and order weight. Unfortunately, we don't offer free international shipping at this time.

2. How quickly do you process and ship orders?

   • We take pride in our swift shipping. Expect 90% of orders to be shipped within 1-2 business days. Please note that during peak seasons, restocks, or new drops, delivery may take a bit longer.

3. How can I track my order status?

   • Once your order is placed, we'll send you an email with the tracking number and instructions on how to track it after shipment. Please allow 24-48 hours for the tracking number to update.

4. How long will it take for my order to arrive?

   • Domestic shipping times vary based on the chosen method.
   • International shipping times:
     • USPS First Class Mail Intl: 1 to 5 Weeks (depending on the country)
     • DHL: 3-10 Days (depending on the country)
     • UPS Expedited: 4 to 10 Days (depending on the country)

5. Do International orders have to pay custom fees?

   • Unfortunately, we have no control over custom fees, and customers are responsible for covering these fees.

6. What happens if I refuse an order?

   • If you decide not to accept the package, you can contact the carrier directly to refuse delivery. Once we receive the package at our facility, we can issue a refund for the order, excluding the shipping fee.

7. What shipping carriers do you use?

   • Our primary carriers for domestic shipments are USPS and UPS. International customers can choose from various options during checkout.

ORDERING QUESTIONS

8. Is your ordering system secure?

   • Absolutely! We prioritize your security and use advanced fraud protection systems and Shopify's secure platform.

9. What payment methods can I use?

   • We accept all major credit cards and PayPal. Unfortunately, we currently do not support Amazon Pay.

10. Issues with payment not going through?

    • If you didn't receive an order confirmation email, your order didn't go through. Any pending charges will disappear within 48 hours.

11. Zip code does not match billing address error?

    • Ensure you provide the correct zip code associated with your credit card statements for a successful order.

12. Can I change my order once placed?

    • Once your order is confirmed, changes are not possible. If not shipped, contact us immediately for cancellation.

13. Entered the wrong address?

    • Unfortunately, we can't make changes after an order is placed. Contact the carrier for redirection options.

RETURN & EXCHANGE QUESTIONS

14. What is your return/exchange policy?

    • Enjoy a 30-day return and exchange policy, ensuring items are in their original condition.

15. Where should I send back items for a refund/exchange?

    • Utilize our RETURN/EXCHANGE PORTAL

16. Further assistance with return/exchange?

    • Contact us at pechaan.co@gmail.com
    • International orders are responsible for customs and return fees.